Over the Phone

How It Works
EY financial planners are available to talk to you about any financial issue or answer any question you may have. Their only goal is to provide you with qualified, unbiased help. The EY planners do not sell any investment or insurance products. They are your personal financial planner and are ready to:
  • Assist you in making a decision on which retirement plan may be best for you. Whether you are a new employee choosing a plan for the first time or a member thinking about using your one-time 2nd Election, the planners can help you understand your options.
  • Walk you through, step-by-step, the MyFRS.com Choice and Advisor Services and answer any questions you may have. They will take the time you need to understand and become comfortable with these services.
  • Help you develop a personal, long-term investment strategy - taking into account tax implications and other personal goals that impact retirement savings, such as college expenses, any debt you may have - to help you set reasonable financial and retirement goals.

Call the toll-free MyFRS Financial Guidance Line at 1-866-446-9377, Option 2 (TRS 711), Monday through Friday from 8 am - 6 pm EST.
Your EY Team
Your EY team has helped hundreds of thousands of your fellow FRS employees choose between retirement plans and plan for their future. In addition, more than 99% of the FRS members who have talked to EY about their plan choice recommend the services to co-workers. You can call and ask for the same EY planner by name, and receive a call-back within 24 hours if that person isn't available at the time of your call.
Your Division of Retirement Team
Division of Retirement counselors are available to talk with you about the FRS Pension Plan, disability benefits and the Health Insurance Subsidy (HIS).
You can reach the Division's counselors on the same toll-free line: 1-866-446-9377, Option 3 (TRS 711), Monday through Friday from 8 am - 5 pm EST.