To change your user profile, you must be logged into the system using your existing user ID and password (if you do not have a user ID and password you must first register on the site using your PIN). Once you are logged in, just click on the 'My Profile' button located in the drop down box on the top right side of the page. From this page, you can change your user profile.
When you call again, just ask for the financial planner by name and you'll be connected with him or her. If that person is unavailable when you call, he or she will call you back. If you would like to speak with a different person, a record of your previous conversation will be available to the financial planner who answers your call. Remember, the MyFRS Financial Guidance Line 1-866-446-9377 (or TRS 711) is available to take your call from 9 a.m. to 8 p.m. Eastern time, Monday through Friday, except holidays.
You can change your PIN either by phone or online once you have received your New Employee FRS Enrollment Kit containing your provided PIN information. To change your PIN by phone call the MyFRS Financial Guidance Line toll-free at 1-866-446-9377, Option 4. To change your PIN online, you must first register on the site by creating a unique user ID and password. Next, log in using your user ID and password, and click on the 'My Profile' button located in the drop down box on the top right side of the page. Near the bottom of the new page you will see a link to a form allowing you to submit and confirm a new PIN. Your new PIN will be activated immediately.
No. You will remain in the Pension Plan, and your beneficiary may be entitled to receive a survivor benefit payment, if he is eligible under that plan.
You can request a PIN reminder either by phone or online.
To request a PIN reminder by phone, call the MyFRS Financial Guidance Line toll-free at 1-866-446-9377, Option 4.
To request a PIN reminder online, click here.
Yes. You will continue to have access to the Advisor Service, Choice Service, and EY will continue to provide education and counseling services.
Educational services are being provided to all FRS members through the MyFRS Financial Guidance line – and, it's free. The planners and counselors on the line can help you understand the:
Independent, experienced financial education firms are providing the services for this program. These firms – GuidedChoice and EY – are not connected with either retirement plan and do not sell investment or insurance products, so there's no potential conflict of interest. Under the FRS, you can receive financial information in many different ways, including:
After your Choice period ends – the program expands to include:
If you are having trouble finding information on this site, Contact Us. We're here to help. By calling the MyFRS Financial Guidance Line toll-free at 1-866-446-9377, you'll have access to experts who can answer all your questions about retirement planning, the FRS retirement plans, and managing your finances. This free service to all FRS members is a one-point source that will conveniently route you to the right source for information, including:
Service hours are 9 a.m. to 8 p.m. Eastern time (8 a.m. to 7 p.m. Central time), Monday through Friday except holidays. (However, hours for the Division of Retirement are 8 a.m. to 5 p.m. Eastern; 7 a.m. to 4 p.m. Central.)
Employees living or traveling outside the U.S. can still use the toll-free number to contact the MyFRS Financial Guidance Line. You'll need to have an AT&T calling card or AT&T international network remote access to use the service. Access AT&T's international dialing guide.
or, if you like, please e-mail us your question.
In the event of your death, your family should contact the MyFRS Financial Guidance Line at 1-866-446-9377, Option 2 (Investment Plan) or 1-866-446-9377, Option 3 (Pension Plan) .