MyFRS.com Login Problems?
If you are having problems logging into MyFRS.com or you think your account has been locked, please check the list of potential problems below:
My SSN does not work when logging in
If you are trying to enter your SSN in the login box in the field titled User ID, this will not allow you to login. Your Social Security Number, the 9 digit number that the government gives you as an identification number, is used in three instances on MyFRS.com:
My PIN does not work when logging in
If you are trying to enter your PIN in the login box in the field
titled Password, this will not allow you to login. Your
Personal Identification Number, the number assigned to you by the state of
Florida sent in your New Employee Enrollment Kit is used for first time
registration to set up your user profile on MyFRS. Once
registered, you need to keep your PIN in a safe place because you will
need it in the future when calling the MyFRS Financial Guidance Line,
but you will use the user name/password combination you chose going forward on
MyFRS. Please make sure you are not trying to log in using your PIN.
If you have not yet registered your new User ID or Password, please
I have forgotten my User ID or Password, or have locked my account
MyFRS strongly suggests that you store your SSN, PIN, User ID and Password in a safe place upon initial user profile registration. If you have forgotten your User ID or password, or you have been locked out of your account after 5 unsuccessful login attempts click here. You will need to enter your SSN and your date of birth for validation. Once validated, you will be presented with your secret questions. Upon answering your secret questions, your User ID will be emailed to you along with a randomly generated password. You will use this to login to MyFRS.com. We strongly recommend that you change your password at this time back to something you will remember in the future.
I have forgotten the answers to my secret questions
If you have forgotten the answers to your secret questions, you will
need to contact the MyFRS Financial Guidance Line toll-free at
1-866-44-MyFRS (1-866-446-9377). Once there, you will need to request
your MyFRS User Profile be reset. Once your MyFRS Profile has been
reset, you will need to re-register your SSN and PIN and choose a
new User ID and Password.