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How do I change my PIN once I receive my Retirement Choice Kit?
You can change your PIN either by phone or online once you have received your New Employee FRS Enrollment Kit containing your provided PIN information.
To change your PIN by phone call the MyFRS Financial Guidance Line toll-free at 1-866-446-9377.
To change your PIN online, you must log in using the provided PIN. Once you are logged in, just click on the 'My Profile' button at the top right of the page. This will link to a form to submit and confirm your new PIN. Your new PIN will be activated immediately.
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How do I change my user profile information once I've made my choice?
To change your user profile, you must be logged into the system using your provided PIN number. Once you are logged in, just click on the 'My Profile' button at the top right of the page. From this page, you can change your user profile.
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If I die during the Choice period and have not made a choice, is my beneficiary eligible to make a choice for me?
No. You will remain in the Pension Plan, and your beneficiary may be entitled to receive a survivor benefit payment, if he is eligible under that plan.
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What educational resources are available to help me learn about my retirement plan choice and both retirement plans?
Educational services are being provided to all FRS members through the MyFRS Financial Guidance line – and, it's free. The planners and counselors on the line can help you understand the: - difference between the two FRS plans;
- importance of retirement planning and anticipating future income needs; and
- basics of investing and how to be an effective long-term investor.
Independent, experienced financial education firms are providing the services for this program. These firms – Financial Engines® and Ernst & Young – are not connected with either retirement plan and do not sell investment or insurance products, so there's no potential conflict of interest. Under the FRS, you can receive financial information in many different ways, including: - A personalized Benefit Comparison Statement that compares your projected benefit under both retirement plans (using one set of assumptions). This statement is included with a new employee FRS enrollment kit that will be sent to your home.
- The CHOICE SERVICE, an Internet-based service that lets you see what your future benefit would be under both plans, using a variety of different assumptions. The CHOICE SERVICE will also help you determine which investment funds are best suited for you.
- One-on-one plan choice support and investment guidance via the MyFRS Financial Guidance Line - a toll-free phone number for all FRS members: 1-866-446-9377 or TTY: 1-888-429-2160.
- MyFRS.com Web site, your online source where you can find everything you need to know about the plans and the investment funds, including the CHOICE SERVICE, frequently asked questions, copies of all print materials and more detailed material, if you'd like.
After your Choice period ends – the program expands to include: - Financial Engines' online ADVISOR® SERVICE, available on this Web site, to help you create a comprehensive financial plan for retirement;
- Additional guidance regarding your second chance to switch plans through the Financial Engines CHOICE SERVICE; and
- Ongoing on-site employee workshops each year on a variety of financial topics, such as Retirement Planning and Investment Planning.
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Will the FRS continue to provide services after I make my plan choice?
Yes. Financial Engines and Ernst & Young will continue to provide education and counseling services.
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I called the MyFRS Financial Guidance Line and spoke with an Ernst & Young financial professional who was friendly and very helpful. When I call again, how can I speak with the same person?
When you call again, just ask for the financial planner by name and you'll be connected with him or her. If that person is unavailable when you call, he or she will call you back. If you would like to speak with a different person, a record of your previous conversation will be available to the financial planner who answers your call.
Remember, the MyFRS Financial Guidance Line 1-866-446-9377 (or TTY: 1-888-429-2160) is available to take your call from 9 a.m. to 8 p.m. Eastern time, Monday through Friday, except holidays.
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What do I do if I lose or forget my PIN?
You can request a PIN reminder either by phone or online.
To request a PIN reminder by phone, call the MyFRS Financial Guidance Line toll-free at 1-866-446-9377.
To request a PIN reminder online, click here.
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Whom do I contact if I have problems on the site?
If you are having trouble finding information on this site, click here.
If you are having problems with the Web site in general, contact the webmaster.
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