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Account Locked

We're sorry! For security purposes, your account is locked after five (5) unsuccessful attempts to log in.



Option 1 - Unlock Your Account Via Email

If you have forgotten your MyFRS Profile User ID or Password and have been locked out of the system, you can still unlock your account online. If you have your SSN and Date of Birth, you can request your current MyFRS Profile User ID and/or a temporary Password in an email by clicking here.

The system will then ask you to verify some personal account information, including the questions and answers that you provided when you registered your User ID and Password. If you provide the correct information, MyFRS will ask you to enter an email address.

Upon receiving your User ID and a temporary password via email you will log in using this new information to MyFRS. Once logged in you will be sent to a page requiring you to enter your SSN and Date of Birth for verification and you'll be required to enter a new password. Once completed you will be taken back to the home page where you will be required to log in again using the new information.




Option 2 - Via the MyFRS Financial Guidance Line

If you cannot remember your personal information, you must request your account to be reset via a Customer Service Representative from the MyFRS Financial Guidance Line toll-free at 1-866-44-MyFRS (1-866-446-9377).





Once your account has been reset, this clears your MyFRS profile information, and you will be required to use your SSN and PIN to re-register your profile. Re-registering your profile means setting up a User ID and Password again, and creating your secret questions and answers again. It is imperative that you print and store your PIN, User ID, password, secret questions and answers all in a safe place in case you cannot remember them.